Customer Support Manager
We are http://winpro-solutions.com/
We are looking for a dynamic, self-motivated individual for the position of Costumers Support Manager in German E-Commerce Project.
Good German is required.
- Reply to inquiries via telephone, e-mail and live chat
- Use available resources efficiently to assess the customer’s issue and recommend valid solutions
- Escalate unresolved issues to the appropriate Program Manager
- Create, develop and manage content for organization’s web presence (requires working with content management software)
- Maintain a consistent look and feel throughout all web properties
- Copyedit and proofread all web content
- Keep current with emerging web technologies through relevant blogs, listservs, and events
- Assure web-based information is archived for future needs and reference
- Work cooperatively with key team members, clients and vendors
- Exceptional communication and organizational skills
- Good knowledge of German is must.
- Ability to manage multiple projects in a fast-paced, deadline-driven environment
- Self-motivation and desire to self-development.
- – Competitive salary corresponding to your skills level
- – Friendly and supportive team
- – Personal development and professional growth
- – Office in the centre of Kyiv
Tel.: +38 044 577 55 77
Mob: +38 067 246 48 59