Вакансія Support Consultant від компанії “3Shape”

3Shape is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.

You have technical interest and willing to join dynamic and innovative IT company? We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibilities:

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
  • Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
  • Interact with other departments and escalate customers feedback further

You should possess the following competencies:

  • Strong verbal and writing skills in English, Ukrainian and Russian + one of European languages (German, or French, or Italian, or Spanish)
  • Customer oriented approach
  • Good communicator with ability to ask and listen
  • Problem solving and logical thinking skills
  • Result oriented and stress resistant
  • Aspiration to self-development and eager to learn
  • Customer Service experience is preferred
  • Analytical, multitasking and empathetic skills

We offer: 

  • Participation in producing market-leading technology products for customers around the world  
  • Work in a unique professional, friendly and supportive environment 
  • Constant professional growth and development 
  • Occasional business trips to Western Europe  
  • Competitive salary level  
  • Good working conditions in a comfortable office (not open space!) near National Technical University “KPI” 
  • 39 working hours per week 
  • Possibility of partially remote work 
  • A parking lot with free spaces for employees 
  • A healthy work-life balance  
  • Annual paid vacation (24 working days) 
  • Paid sick leaves and a child sick leaves 
  • Maternity and paternity leaves 
  • Medical insurance (incl. massage in the office). 
  • Compensation of lunches 
  • Regular company events 
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years   

We will be glad to welcome you in our team! 

For more information, visit our web-site:  www.3shape.com or contact HR department via e-mail  recruit-ua@3shape.com.  

You can follow us on social media: 



Please send your CV to Kateryna Luzan: kateryna.luzan@3shape.com , +380674612601.

Опубліковано у Вакансії. Додати до закладок постійне посилання.