Helpware is a global company which provides outsourcing back office services. We help startups as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. We’re currently looking for Multilingual Customer Support Agents.
These are short-term positions up to 3 months or more.
- Excellent written / verbal communication skills in Chinese/Japanese/German/
- up to 1 year of experience in customer support /sales areas;
- Experience working with Zendesk, as a plus;
- Responsible, deadline driven and result-oriented individual;
- Excellent problem solving and analytical skills.
- Customer support via tickets;
- Work with information concerning inquiries, confirmations, and complaints;
- Entering data into a CRM, other online tools, and cloud-based platforms.
What will make our cooperation attractive for you:
- Competitive remuneration (linked to UAH / USD exchange rate) and bonuses (including, medical insurance);
- Business hours: from 2 PM to 11 PM Kyiv time (might be adjusted to the time zone of the country support is needed for, e.g China, Japan, etc)
- Place of business: modern office in Kyiv downtown (10-minute walk from Kontraktova square), coffee, sweets and fruits being provided;
- Awesome team;
- Great chance to obtain valuable professional experience and increase your competitive edge.