Be a part of the global music industry
Our company is looking for bright talents to enforce the Business development and customer support department.
Two engagement models are available:
- Full time job;
- Part-time job (4−6 hours).
We offer flexible schedule:
- full day shifts;
- evening shifts;
- night shifts.
The company will provide:
- Continuous trainings
- Flexible schedule and ability to work evenings/nights
- Job in an international, professional and inspiring environment
- Modern office in the city center
- Competitive salary + bonuses
- Paid vacation and sick leave
- Career growth opportunities
- Free coffee, tea and snacks
Main requirements:
- Fluent English both written and oral, min. level — B2
- Other languages is a plus
- Communication skills (Good listening and responding skills)
- Ability to obtain, verify, evaluate work assignments and provide necessary information to the clients
- Good time management skills
- Ability to work under pressure
- Excelent knowledge of Microsoft Windows and Microsoft Office applications; general hardware and software knowledge
- Multi-tasking skills (actively listening to customer questions, answering questions, registering issues and finding solutions)
- Previous work experience in call center or customer support for international customers is a plus
Responsibilities:
- Assist customers by answering phone calls and emails about the product and service questions
- Open customer accounts by recording account information
- Maintain customer records by updating account information
- Resolveproduct or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Increase customer’s retention
To apply for the position of Customer support manager,
please contact Alex – 0930599549